FAQs

How do I pay for my order?

We accept multiple payment methods online, you can pay through Credit cards, Debit cards, Net-banking, UPI and wallets. If you choose PayPal, you will be directed to the PayPal login page straightforward.

Can I pay through Paypal with my credit card?

Yes, you can choose the PayPal option and you will be asked to fill in your credit card information to fulfil the transaction.

Do you offer Cash on Delivery(COD)?

Yes, we do cash on delivery(COD) as one of the payment options only for orders across India. We charge a nominal Rs.100 as cash collection charge for all COD orders. 

*COD option is not available on orders above Rs.1499

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information will not be stored on our servers.

I have bought something but seen it at a different price on your website.

As an online business, we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.

Are there any hidden charges to my order?

Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of the currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but it's only less than 0.5% of the total price.

How long do you take to dispatch an order?

Generally, we will dispatch your order the other day since the date you placed the order. However, we may need to wait for a few days or weeks for the stock at times.

How Long Does Shipping Take?

Shipping takes 3-7 days depending on location. Some distant areas can take a bit longer. But we will get to you. 

Do you guarantee delivery time?

Because the post office & courier companies handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive.

What if my order delivery was delayed?

We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. 

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually, your tracking number will be updated 1-2 days after your order has been shipped.

You can track your order directly from your email by clicking on the tracking number.

How Do I Cancel An Order?

We are only able to cancel orders within the first 3 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

What Is My Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you to review the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Likewise, we reserve the right to deny any return request.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.

 

How Do I Place A Bulk or Customized Order?

 

Please mail us at hello@fourthdimensionclub.com with the design & custom order details to place bulk orders. We will get in touch with you with proper details and specifications. Please take a note that COD(cash on delivery) payment option is not available for bulk or customized orders.