Refund policy

If your order arrives defective, damaged, or incorrect, contact us within 7 days of delivery at hello@fourthdimensionclub.com with your order number and photos. We'll review the case and send a replacement. Don't ship anything back until we say so. We cover return shipping when the item is our error or arrived damaged.

Catalog items are printed on demand. Outside the EU, EEA and United Kingdom we don't accept returns for change of mind — check the size guide before ordering.

To start a return or replacement, email hello@fourthdimensionclub.com. If we accept it, we'll send instructions (and a return label where we cover shipping). Items sent back without contacting us first will not be accepted.

EU, EEA and United Kingdom — 14-day cooling-off. If we ship to the European Union, the EEA or the United Kingdom, you have 14 days from delivery to cancel for any reason. Email us to start it. Send the item back unused, with tags, in its original packaging, with proof of purchase. You cover return shipping unless the item is faulty. We'll refund the purchase price and standard outbound shipping to the original payment method after we receive and inspect the return.

Items printed with a name, custom text, or other personalisation you specified are excluded from the 14-day cooling-off right (goods made to your specifications). Picking a size or colour from our standard range is not personalisation — catalog tees, hoodies, mugs and posters still get the 14-day right.

Exchanges. For a different size or design, the fastest path is a replacement we arrange (defects) or, for EU/EEA/UK cooling-off, a return and a new order.

Refunds. Once we receive and inspect an approved return, we'll refund the original payment method within 10 business days. Your bank may take longer to show it. Gift cards are not returnable.

This policy does not affect your statutory rights, including the legal guarantee for faulty or misdescribed goods.

Questions: hello@fourthdimensionclub.com