Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
We offer Free Shipping.
The time frame for order delivery is divided into two parts:
Processing time:Order verification, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 12 hours after the order is placed. Preorder items will be processed as per the timelines mentioned on the product page
Shipping time:This refers to the time it takes for items to be shipped from ourfulfillment center to the destination. The delivery usually takes about 2-8 business days.
1. You should receive an email and SMS within 2-3 business days that your order has been shipped.
2. Please click on the tracking number provided in the shipping confirmation email and SMS to track your orders.
Orders Changes & Cancellations
If you need to make a change to your order (clothing size, shipping address, etc) or cancel your order, the request must be sent via email to firstname.lastname@example.org 12 HOURS of placing your order.
After 12 hours, all orders are final, including those in which you entered the wrong shipping address - no refunds will be allowed as we have already processed and shipped your order to that address.
At Fourth Dimension Club, we strive to provide our customers with the best shopping experience possible. We understand that sometimes you may need to return or exchange a product, and we want to make that process as easy as possible for you. Please read our return policy below to understand our guidelines and procedures.
1. Eligibility for Returns and Exchanges: - We accept returns or exchanges within 30 days from the date of delivery. - The item(s) must be in their original condition, unworn, unwashed, and with all tags attached. - Returns or exchanges are only applicable to products purchased directly from Fourth Dimension Club. 2. Non-eligible Items: - Final sale items, including but not limited to, swimwear, lingerie, accessories, and personalized/customized items, cannot be returned or exchanged, unless they are defective or damaged upon arrival. - We do not accept returns or exchanges for items purchased from third-party retailers. Please contact the retailer directly for their return policy.
3. Return Process: - To initiate a return or exchange, please contact our customer service team within 7 days of receiving your order. You can reach us by email at email@example.com. - Provide your order number, item(s) you wish to return or exchange, and a brief reason for the return/exchange. - Our customer service team will guide you through the return process, including providing you with a return shipping label, if applicable. - Please pack the item(s) securely in the original packaging, including all original tags, and include a copy of your order invoice or packing slip. - Return shipping costs are the responsibility of the customer, except in cases where the item is defective or damaged upon arrival. 4. Refunds and Exchanges: - Once we receive and inspect the returned item(s), we will process your refund or exchange within 7 days of receipt. - Refunds will be issued in the original form of payment used for the purchase in case of defect or damages and in the form of store credit for any other reason. - If you requested an exchange, we will ship the replacement item(s) to you at no additional cost, subject to availability. - In cases where the item is no longer available, we will issue a refund instead. - Please note that original shipping fees are non-refundable unless the return is due to a manufacturing defect or an error on our part. 5. International Returns: - For international customers, please note that any customs fees, taxes, or duties incurred during the initial shipment are non-refundable. - International customers are responsible for the return shipping costs, unless the return is due to a manufacturing defect or an error on our part. 6. Damaged or Defective Items: - If you receive a damaged or defective item, please contact our customer service team immediately. - Provide a clear description of the issue and attach photos, if possible, to expedite the resolution process. - We will provide further instructions on returning the item and may offer a replacement or refund, depending on the circumstances. 7. Contact Information: - If you have any questions or need assistance with our return policy, please contact our customer service team: - Email: firstname.lastname@example.org
Please note that Fourth Dimension Club reserves the right to make changes to this return policy at any time. Any modifications will be updated on our website.Still have questions, concerns, or need to get in touch?
Reach us email@example.com
How do I pay for my order?
We accept multiple payment methods online, you can pay through Credit cards, Debit cards, Net-banking, pay later and wallets.If you choosePayPal, you will be directed to the PayPal login page straightforward.
Can I pay through Paypal with my credit card?
Yes, you can choose the PayPal option and you will be asked to fill in your credit card information to fulfil the transaction.
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information will not be stored on our servers.
I have bought something but seen it at a different price on your website.
As an online business, we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.
Are there any hidden charges to my order?
Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of the currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but it's only less than 0.5% of the total price.
How long do you take to dispatch an order?
Generally, we will dispatch your order the other day since the date you placed the order. However, we may need to wait for a few days or weeks for the stock at times.
How Long Does Shipping Take?
Shipping takes 3-7 working days depending on location. Some distant areas can take a bit longer. But we will get to you.
Do you guarantee delivery time?
Because the post office & courier companies handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive.
What if my order delivery was delayed?
We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually, your tracking number will be updated 1-2 days after your order has been shipped.
You can track your orderdirectly from your email by clicking on the tracking number.
How Do I Cancel An Order?
We are only able to cancel orders within the first 3 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
What Is My Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you to review the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Likewise, we reserve the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.
How Do I Place A Bulk or Customized Order?
Please mail us at firstname.lastname@example.org with the design & custom order details to place bulk orders. We will get in touch with you with proper details and specifications.
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